Privacy Policy

Leonard Splaine Co., Inc. ("Leonard Splaine," "we," "us") respects your privacy. This policy explains what information we collect when you visit our website, call or text us, or request service, how we use it, and the choices you have.

Information we collect

We collect information you give us directly, including:

• Contact details you submit through our service request and contact forms, such as your name, phone number, email address, and service address.
• Details about your home and equipment that you share so we can schedule and perform service.
• Information you provide when you call or text us. Calls may be recorded and tracked for quality, training, and to measure our advertising.

We also collect some information automatically when you use our website:

• Usage data such as pages visited, time on page, referring site, and general location, collected through analytics and advertising cookies.
• Device data such as browser type, operating system, and IP address.

How we use your information

• To schedule, perform, and follow up on service visits and estimates.
• To respond to your questions and requests.
• To send appointment confirmations, reminders, and service updates.
• To improve our website, service, and advertising.
• To comply with legal obligations and protect our rights.

Text messaging

If you provide your mobile number and consent to receive text messages, we may text you about appointments, service updates, and, only if you separately agree, occasional offers. Message frequency varies and message and data rates may apply. Reply STOP at any time to opt out or HELP for help. Your phone number and text messaging consent are never sold or shared with third parties for their own marketing purposes.

How we share information

We do not sell your personal information. We share it only with:

• Service providers who help us run the business, such as scheduling software, call tracking, payment processing, and financing partners, and only as needed to provide their services.
• Manufacturers, when required to register equipment or process a warranty on your behalf.
• Authorities, when required by law.

Cookies and analytics

Our website uses cookies and similar technologies for analytics and advertising measurement, including services such as Google Analytics and call tracking. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.

Data retention and security

We keep customer records for as long as needed to serve you, meet legal and warranty obligations, and maintain accurate business records. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Your choices

• You may opt out of text messages at any time by replying STOP.
• You may ask us to update or delete your contact information by calling or emailing us.
• You can limit cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the latest revision. Material changes will be posted on this page.

Contact us

Leonard Splaine Co., Inc.
13300 Occoquan Rd, Woodbridge, VA 22191
Phone: 703-494-2855
Email: cs@leonardsplaine.com