Reviews

Leonard Splaine is proud of the reviews and testimonials provided by our clients. If you have a review you would like to post, please enter it below. We’d love to hear from you!

Google Reviews

jc4me va
jc4me va
23:46 14 Oct 19
L. Splaine Co. provided excellent customer service and prompt replacement of my A/C unit. Left a voice msg in the morning and had technicians out the same afternoon! A/C replaced within days--I definitely recommend this team of professionals.read more
Nate Bokil
Nate Bokil
10:53 14 Aug 19
I had them replace my old AC unit. From working with the sales rep to find the best unit to meet my needs and house to having the technicians install the new unit and exchanger, the are all highly qualified professionals. They did a great job. They took the time needed to do the job right instead of quickly (e.g., making sure to pump every bit of with air out of the refrigerant line so that the AC runs as efficiently as possible, which takes a good deal of time). Also was pleased with the overall cost of the AC unit (a higher-end Trane) and labor.read more
Josh C
Josh C
02:14 08 Aug 19
They helped get my unit back up and running very quickly the same day. Much appreciated!
Stewart Reynolds
Stewart Reynolds
17:57 06 Aug 19
I cant be happier with Leonard Splaine! They put in two new ac units in my office building. The made arrangements to do it over the weekend so they would not disrupt my operations. In addition they came in under cost of every other quote while meeting my timeline. They also followed up with a phone call on Monday to insure everything was working properly. Of-course it was! WAIT WHAT? Service, caring, and pride from a local company? Not to often you find a gem like Leonard Splaine! Don't be a fool put your trust in them you wont regret it.read more
Alex V
Alex V
00:50 06 Aug 19
Fantastic new Mitsubishi system in our new home! Great guys work for them.
Terri Benton
Terri Benton
16:25 20 Jun 19
Its now been 45 years we have had a relationship with Leonard Splaine so thought I would update my review. They are still the best around. Its like dealing with family and I love small businesses that are family owned. They continue to take such good care of our needs. ------------------------------- Leonard Splaine has taken good care of our heating and A/C needs for 40 years. Gary and the staff and technicians are the best ever and we can always rely on them to get to us as quickly as they can when something goes wrong.read more
Justin Johnson
Justin Johnson
15:09 07 Jun 19
Brad is the best technician I have ever met. Very high technical aptitude with performance grade quality work. Looking for your job to get done RIGHT the first time this is the company to call!!read more
Timothy Leclercq
Timothy Leclercq
16:23 03 Jun 19
Leonard Splaine went above and beyond installing my water heater. They arrived right at the scheduled window and worked fast and efficiently. The two technicians were super cool and down to earth it basically felt like they were my friends. While they were fixing my water heater we noticed my HVAC was leaking from the condensation drain. Apparently the prior company who installed didn’t line the pipes up or use any adhesive. So they even fixed that while they were there! These guys were top notch would definitely recommend to any of my family and friends.read more
Sian Griffiths
Sian Griffiths
01:34 18 May 19
We picked Ted and his team to install our new HVAC system because we had been so happy with the service they had offered on our old beat up system. Ted was knowledgeable, thoughtful and helped us come with a solution that worked for our old and oddly laid out house. His workers are prompt and professional and completed the job on schedule. Ted is extremely customer focused and we would not hesitate to recommend him and his company.read more
CHRIS P
CHRIS P
19:43 14 May 19
We are past customers, who just had a complete system installed at another property. Once again, Leonard-Splaine did a great job from start to finish. We were presented several options, and were not pushed into any particular direction. From the diagnoses to the new equipment sale, we were very pleased with the value, workmanship, and no sales pressure approach. I like seeing a company that is small enough, where I talk to an owner. Two of the technicians who helped us have been working there for decades. This says a lot about the management. We will continue to lean on Leonard-Splaine for our HVAC needs.read more
Kimberly Mehlman-Orozco
Kimberly Mehlman-Orozco
15:52 29 Apr 19
Based on a referral, I purchased brand new A/C and heating unit from Leonard Splaine. Less than a year later, I had some problems with the A/C. Renters reported no cold air on Thursday. Luckily, a tech was in the area and came out same day. Says a coil is broken and resulted in leaking Freon. Orders part and fills Freon. Tells my renters that it will stay cool until part arrives. Two days later (when office is closed) renters report no A\C again at around 10pm on Saturday. I call the 24 answering service and tech comes out following morning (Sunday). Monday morning I spoke to the manager/owner. He was able to get my unit replaced through warranty and personally went out to speak to my renters. At first, I was really worried about everything, but the manager/owner Ted put my concerns at ease and personally followed up to ensure my satisfaction. You don’t find customer service like this these days. Based on my experience and renewed confidence , I would highly recommend.read more
Danielle Mester
Danielle Mester
20:09 14 Mar 19
I was in need of both new heating and ac units. I was very pleased with the price and options that were presented to me. Ted the sales representative answered all my questions and also asked me questions I had not thought about. Brad and Rudy were the technicians that installed the units and they were highly professional, knowable, and very detailed oriented. Brad explained and demonstrated everything that I needed to know about the new units. Both men left the work area spotless. I am enjoying the warmth and soft hum of my new unit. I highly recommend Leonard Splaine Co.read more
Mark Penalosa
Mark Penalosa
13:49 15 Feb 18
I'm not normally one to leave reviews , but the Leonard Splaine Co. Inc HVAC technicians are exactly the type of service that your average Joe (such as myself) turns to social media for recommendations for, so I felt compelled to share my experience with others who have also recently had to have their HVAC system replaced. Bottom line up front: I'd highly recommend Ted and his team and couldn't be happier with their service. They beat the price out of the 3 competitors and was straight forward through the whole process. Ted was able to find us the best deal on the market! I highly recommend them for all your HVAC needs.read more
Kathy Hess
Kathy Hess
15:53 30 Jan 18
This business does a great job getting to all customers by the end of the day. There philosophy is no one goes home until all calls are answered. They fix a problem if it can be fixed. They are a great company.read more
Jason Scalzo
Jason Scalzo
16:16 14 Jan 18
Highly recommended for all your HVAC needs. We moved into our new home and the furnace and air conditioner needed to be replaced. The company came out very quickly and provided us with all the details we need to select the right system. They took there time explaining all the options available and helped us to determine the price units for our price. We couldn't be happier with our decision to go with them and recommend anyone to go with them.read more
Kent Bolden
Kent Bolden
17:20 31 Dec 17
Called them at 8:00 am on New Years Eve when my heat went out. By 9:15 not only was a technician here to fix it, but it was fixed! They were very fast and affordable. I continue to use them for all of my HVAC needs.read more
Julia Baker
Julia Baker
00:57 23 Oct 17
Highly recommend! Ted and Mike were quick, professional, trustworthy and courteous. Ted responded promptly when we had a problem with our water heater, explaining the issue with the old one and giving us a straight forward description of what we needed in a new one based on our water usage, size of home, etc. (we were considering different types/sizes). Ted was very knowledgable and I appreciated that he didn't try to up-sell us. A while later, the unit we bought had an issue and Mike immediately came to fix it (turned out to be under the manufacturer's warranty). Leonard Splaine has provided excellent service. Our AC unit is due for replacement soon and I'm planning to call them when the unit goes!read more
Next Reviews

Yelp Reviews

Leonard-Splaine Co Inc
5.0
Based on 15 Reviews
Greg V.
Greg V.
2018-01-13 07:53:01
These guys are the best! Hands down. We ran out of heating oil in our home and after numerous headaches and no call-backs from other companies, we found LS...
D A.
D A.
2017-10-30 08:48:40
This is the "dream team". I wouldn't shop anywhere else. They were so helpful on the phone and happened to have a truck in the area today to fill my mom's...
Jamie F.
Jamie F.
2017-09-08 09:48:20
Do not waste your time with anyone else! They helped us get through last summer and most of winter with a 20+ year old system. Then, when it finally gave up...
Absolutely Recommend

After having contacted five other contractors, I eventually selected Leonard-Splaine to complete my heat pump replacement. I had my doubts at first after having had many bad experiences in the past with contractors in general. My experience has taught me that, unfortunately, you just cannot be sure about the outcome until the job is done. However, I have gotten wiser from jobs in the past, and I ended up selecting Leonard-Splaine even though they were neither the cheapest nor the most well-known. I chose them because of their ability to answer all of my HVAC questions regarding such items as overcoming increased head pressures caused by unit elevation differences as well as their thoroughness in analyzing my existing infrastructure.

I have found that such knowledge among HVAC contractors is rare due to the lack of standardization across the industry. The other contractors could not answer my questions, pushed products that were expensive but would not function due to my in-place infrastructure, or were just rude. The job is now complete, and I am completely satisfied with the end product provided by Leonard-Splaine. The installation was neat, clean, and exceeded my expectations. The technicians were very respectful of my property and cleaned-up major debris. My only regret is that I do not have more projects for them. I would absolutely recommend Leonard-Splaine to anyone and hope they will continue their standard of excellence into the future.

Edmund J.  Falls Church VA

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